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Free Webinar from The Beryl Institute Quantifies Value of Missed Calls to Healthcare Organizations
Jun 18, 2007 (08:06 AM EDT)
DALLAS, June 18 /PRNewswire/ -- Missed calls cost healthcare organizations millions of dollars each year according to a recent study released by The Beryl Institute. Based on the analysis of millions of calls, The Beryl Institute is hosting a free Webinar, "Consumer Value: Quantifying the Impact of Missed Calls," on June 26 and 28. This data-driven online seminar will share best practices, examine how healthcare organizations can decrease the number of abandoned and misdirected calls, and help healthcare leaders determine what changes are needed to make a measurable impact on the bottom line. Webinar participants will receive a free copy of The Beryl Institute's new white paper, "It's Not Just a Call, It's a Customer." Participants can register at http://www.theberylinstitute.net .
"Contrary to popular belief, healthcare consumers may not give providers a second chance if they aren't able to make contact on the first try," said Tom Panion, The Beryl Institute's Webinar facilitator and chief customer officer for The Beryl Companies. "The most disconcerting thing about this, of course, is trying to assess where those consumers are going. There's a good chance that they're finding their way to your competitors."
Founded in 2006, The Beryl Institute is dedicated to improving customer service in healthcare by defining best practices around all touch points in the continuum of a consumers' healthcare experience. The Beryl Institute is the research and educational arm of The Beryl Companies, which for 20 years has been the leading provider of outsourced customer interaction services in healthcare. For more information about Beryl, visit http://www.beryl.net .
Web site: http://www.beryl.net/ http://www.theberylinstitute.net/