Unedited news and product information from vendors.
Pure Chat Revamps Free Website Chat Service, Empowers Small Businesses to Enhance Customer Relations
Aug 22, 2013 (05:08 PM EDT)
SCOTTSDALE, Ariz., Aug. 22, 2013 /PRNewswire/ -- In response to the growing need for companies to conduct online customer relations more effectively, Axosoft announces the latest release of Pure Chat, a free live support and sales software that simplifies communication. Pure Chat usage has grown an average of 60 percent per month for the past 10 months and with the new features, Axosoft expects to reach an even wider audience.
According to an ATG Global Consumer Trend study, 90 percent of customers consider live chat helpful and a Forrester Research report discovered 44 percent of online consumers feel it's one of the most important features a website can offer.
Pure Chat's new features focus on streamlining the operator experience for better conversation management and boosting quality assurance with downloadable transcripts. Heightened capabilities include: a revamped interface, reorganized chat queues, autocomplete for canned responses, backed structural changes that support scalability, OnTime Helpdesk integration, audio notifications, operator availability updates and chat filters that allow operators to reorganize their conversations. Best of all, even with these improvements, Pure Chat remains 100% free!
Axosoft CEO Hamid Shojaee states, "We've been amazed by the growth Pure Chat has experienced so far. Now we want to enhance the power and elegance of the core features so that any company can take their sales and customer service to the next level."
Pure Chat was developed during Axosoft's 30 Day Challenge in 2012, where employees were given the opportunity to take a break from current projects and devise a new, fully-functional product. This intensive, incubated brainstorming and development process is what allowed Pure Chat to launch in just one short month.
"It was a rewarding experience for us to exercise our entrepreneurial freedom and really come up with a product we thought people would love," lead developer Chad Golob said. "To see the growth it has achieved validates our vision."
Clients who have used Pure Chat appreciate the ease of use and ability to respond to their customer quickly, "It's an excellent mode of communication for our customers to ask a quick question or receive immediate assistance," Chelsea Rowles, support communications specialist from CircuiTree Solutions, said, "A lot of people don't want to take the time to call, but Pure Chat expedites our support services...increased our customer satisfaction and client retention. It makes us personal to them."
Get Started with Pure Chat now - It's Free!
ABOUT AXOSOFT LLC