Jun 26, 2008 (03:06 PM EDT)
Survey on Voice of the Customer Text Analytics

Read the Original Article at InformationWeek

I have created a short survey for users and consultants on Voice of the Customer (VoC) text analytics best practices. There are seven questions plus a comment field. The survey should take less than 5 minutes to complete. If you are involved with VoC text analytics or are looking at solutions for possible adoption, please respond to the survey at --

http://www.surveymonkey.com/s.aspx?sm=HyhmPOYKhh8BcDeC_2b1Im5A_3d_3d

I'll publish results at a later date. Thanks!I have created a short survey for users and consultants on Voice of the Customer (VoC) text analytics best practices. There are seven questions plus a comment field. The survey should take less than 5 minutes to complete. If you are involved with VoC text analytics or are looking at solutions for possible adoption, please respond to the survey. I'll publish results at a later date. Thanks!