Jun 27, 2008 (02:06 PM EDT)
A Peek Inside Bill Gates' Head

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Information Week
InformationWeek Daily - Friday, June 27, 2008


Editor's Note

Don't Troubleshoot. Change The Way You Work

Many of us computer users suffer in silence. Yes, there are the outspoken people we see complaining on message boards, but in general, we put up with the quirks of applications because the alternatives are not worthwhile. And sometimes, we have to go along to get along, which means forced updates to the latest version of software for no other reason than you have to be able to share files easily. Computers should change to fit our needs, not the other way around.

I upgraded to Microsoft Office 2007 a few months back. My company standardized on Microsoft Office 2007, so I do too. For the most part, Office 2007, has been OK. I am not a fan of the ribbon, but I can see why folks like it. What has started happening, however, is that every once in a while when using the newest Word document format with the extension .docx, sometimes when I save, I get permissions error that seems to indicate that I don't have the rights to save the document that I created. Stranger still, once I clear that dialog, I can then save the file. It seems to be pretty random.

So imagine my panic on the day before I take off for vacation, I sit down to put the final touches on a research report I spent the last 10 days writing. I try to open the file and I can't. There seems to be a file lock and the file won't open. I can copy it to a new file. I can move it around the disk. I just can't open it. Searches on Google and MSDN yielded no useful results. The dialog tells me to try the Word recovery tool. I can't find that, either. So I start searching for anything that will let me open the file. I need to get to the text. I haven't done a full back-up for a while, but I do use MozyHome and I had a back-up from the day before. I recover that file and I have the same problem.

Find out how I recovered and opened that file (without Microsoft's help) by reading the rest of my blog post, and let me know if you've experience the same problem.

Mike Fratto
mfratto@techweb.com
www.informationweek.com

Quote of The Day

"Computers are useless. They can only give you answers." -- Pablo Picasso

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