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Replies:
10
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Pages:
1
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Last Post:
Nov 12, 2008 5:28 PM
Last Post By: Charlene Leon
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British Airways Cancels Heathrow Flights Amid Computer Chaos
Posted:
Mar 28, 2008 3:20 PM
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For full article details:
http://www.informationweek.com/news/showArticle.jhtml?articleID=207000362
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Re: British Airways Cancels Heathrow Flights Amid Computer Chaos
Posted:
Mar 28, 2008 3:20 PM
in response to: Guest
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did they not adequately test the computer systems software and associted external hardware before opening day to determine operational capacity and other issues were not going to case chaos.
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Re: British Airways Cancels Heathrow Flights Amid Computer Chaos
Posted:
Mar 28, 2008 7:47 PM
in response to: Guest
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Other articles state that the baggage system wasnt tested properly. Please can someone find the manager responsible for taking into operation an untested system and make sure he doesnt work there anymore? As an IT developer the most golden rule we have and respect is: Once you have written something TEST IT, and when you are done testing it TEST IT AGAIN. AND AGAIN. If you do not, T5 is the result.
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Re: British Airways Cancels Heathrow Flights Amid Computer Chaos
Posted:
Mar 29, 2008 2:54 AM
in response to: Guest
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An earlier version of this article mentioned Aruba Wireless being involved in the failure. Did someone threaten to sue?
From the cache:
"Much of the trouble stemmed from a computerized baggage handling system that uses wireless infrastructure designed by Aruba Networks and powered in part by ..."
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Re: British Airways Cancels Heathrow Flights Amid Computer Chaos
Posted:
Mar 29, 2008 4:28 AM
in response to: Guest
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I don't know if anyone threatened to sue, but Cisco were actively circulating the earlier version to journalists, along with innuendo about the Aruba wireless LAN. I've blogged that over at Techworld.
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Re: British Airways Cancels Heathrow Flights Amid Computer Chaos
Posted:
Mar 30, 2008 3:35 PM
in response to: Guest
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All it needed was proper trialling to iron out the teething troubles; when is Willie Walsh going to accept responsibility, instead of his huge annual bonus, for this disgrace? HoC
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Re: British Airways Cancels Heathrow Flights Amid Computer Chaos
Posted:
Apr 2, 2008 6:42 PM
in response to: Guest
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With all due respect - BA & BAA - what do you expect.
Until you know the actual statement of work and who sets the test budget, don't blame Aruba or the IT guys.
Testing costs money & time. It may seem that a balance was struck between dollars spent on testing versus the 'cost' of a bit of public humiliation and a cheap throwaway line 'we did not deliver...' bla bla. Passengers having no real airport alternative means little lost business. Which reminds me of that big SW company that uses its customers for testing its products.
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Re: British Airways Cancels Heathrow Flights Amid Computer Chaos
Posted:
Apr 5, 2008 3:28 PM
in response to: Guest
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For me it's really interesting to now why it happened.
It's easy to blame testers, then developers, analysts, PMs. We can say yes the problem is that not enaugh testing was done, but why there was no time?
Oh, there are too many quiestions.
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Re: British Airways Cancels Heathrow Flights Amid Computer Chaos
Posted:
Apr 5, 2008 8:40 PM
in response to: Guest
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computers amplify whatever you have
chaos --> bigger chaos
Bill Gates - the road ahead (not the exact wording)
a classical system failure due to oversight and neglecting human element
read my lips - it is the parking stupid and bloody passwords
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Re: British Airways Cancels Heathrow Flights Amid Computer Chaos
Posted:
Apr 5, 2008 8:44 PM
in response to: Guest
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trip down memory lane:
anybody remember something about a big system for the stock exchange - zillion years ago!!!??
huge projects managed by incompetent non-techies result in this
if s/w guys were allowed to do their work, all would have been well
BTW - what was IBM doing? get proper s/w companies (usually small) do the stuff
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Mason Welch
Posted:
Nov 12, 2008 5:28 PM
in response to: Guest
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